{"id":9,"date":"2018-07-19T12:54:04","date_gmt":"2018-07-19T12:54:04","guid":{"rendered":"http:\/\/localhost\/villadeiventi.com\/?page_id=9"},"modified":"2020-06-26T10:03:10","modified_gmt":"2020-06-26T08:03:10","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/villadeiventi.com\/privacy-policy","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

DATA PROTECTION<\/strong><\/h4>\n

We regard the security of your personal data and the protection of your privacy to be of the highest importance. As the operator of this website, Villa dei Venti would like to inform you about which personal data we collect, what your data is used for, and what it means for you when you use our personalised services. In order to provide the greatest possible protection of your privacy, we observe the data protection regulations in accordance with the Maltese and EU data protection laws and other complementary laws.
\nOur website may have links to websites of other providers which are not covered by this data protection declaration. We have no influence on whether their operators adhere to the necessary data protection regulations.<\/p>\n

PRIVACY POLICY AND INFORMATION ON COOKIES<\/strong><\/h4>\n

The operators of Villa dei Venti understand and respect the importance of protecting your personal data. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, in respect of your relationship with us as a customer or a potential customer. This information may be collected via our website (\u201cSite\u201d), our contact centre, our questionnaires\/surveys, or our social media channels (collectively referred to as, our \u201cServices\u201d).<\/p>\n

Please read the following information carefully. You are responsible for ensuring that the other people that you are acting on behalf of (such as those included with you on a booking), are aware of the content of this Privacy Policy and you have checked with them that they agree to their personal data being given to us to make a booking or other purchase on their behalf.<\/p>\n

By making a booking or other purchase or otherwise giving your personal data to us, we will transfer, store or process it as set out below. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy.<\/p>\n

Which company does this policy apply to:<\/h5>\n

This Privacy Policy applies to the holidays, travel products and services offered by Villa dei Venti, operators of Villa dei Venti. When we say \u2018we\u2019 or \u2018us\u2019 in this Policy, we\u2019re generally referring to Villa dei Venti operators. This Policy applies to personal data processed, including data collected when you make bookings, purchases and enquiries with us:<\/p>\n

We operates the following hotel websites: villadeiventi.com and villadeiventigozo.com<\/p>\n

What types of personal data do we collect about you and why do we collect it:<\/h5>\n

We collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect is information that you provide to us, that we collect from you or observe about you, or that we obtain from other sources. Read on for further information.<\/p>\n

Personal data you give to us<\/h5>\n

When you make a booking or other purchase or enquiry we will ask you for your name, address, e-mail address and telephone number. We need to collect this information in order to arrange any travel and other services you are requesting.<\/p>\n

When you request to make a booking, depending on the arrangements you ask us to make for you, we will ask if you have any special requirements. You may give us information concerning dietary requirements, medical\/health conditions, disabilities, sexual orientation, race or religion. This information is referred to as special categories of personal data and when you give us this information we\u2019ll use it to try and ensure your particular needs in relation to a booking are met. We may have to share that data with our third party suppliers and transfer it outside the European Economic Area (EEA), as described in this Privacy Policy. If you do not want to provide this information to us, or after you have provided us with this information you ask us or our data compliance department to stop processing this information, it may mean we won\u2019t be able to provide all or parts of the services you have requested. If we have to cancel your booking\/purchase as a result, you may incur a cancellation charge.<\/p>\n

If you enter a competition or promotion, complete a survey, or if you report a problem with any of our Services, we will collect your name and relevant contact information and any other personal information you choose to give us.<\/p>\n

We may ask to see and retain a copy of passport details and other identification documents if, for example, you are checking in at the hotel.<\/p>\n

If you contact us online, we may keep a record of your e-mail or other correspondence, and if you call us by telephone, we may monitor and\/or record phone conversations for training and customer service reasons.<\/p>\n

If, when using our Services, you make a holiday\/travel search on our website or with one of our travel consultants and you enter or provide any of your personal data (including telephone number or e-mail address), but do not make a booking or other purchase, we will keep and use the data you\u2019ve provided for a limited time and purpose, as mentioned below.<\/p>\n

To help us keep your information current, accurate and complete, please ensure you tell us if anything needs to be changed.<\/p>\n

Personal data we collect and\/or observe about you<\/h5>\n

Based on how you have used our Services in the past and your activity on our website, social media channels, or with our contact centre, we collect the following personal data about you:
\nDetails of the services we have provided to you in the past, including your previous travel arrangements, such as holidays and other purchases, and matters related to those arrangements, such as details of your previous requirements or complaints.<\/p>\n

We collect details of your visits to our Sites (including, but not limited to, traffic data, location data and weblogs) whether this is required for our own purposes or otherwise, and of the resources that you access. We use third party technology services, such as Google Analytics to administer these services.<\/p>\n

We collect details of website(s) you visited before you use a link to our Sites, pages visited in our Sites, and time spent on each page.<\/p>\n

We may collect information about your computer (or mobile device\/tablet) including, where available, your IP address, operating system, device location, browser type, cookie identification numbers for system administration purposes or our own marketing purposes. This is statistical data about our users’ browsing actions and patterns, and any reports we share do not identify any individuals.<\/p>\n

Images of you taken on our CCTV systems at our premises.<\/p>\n

Personal data obtained from other sources<\/h5>\n

We might also receive your personal data from third party sources who collect information about you on our behalf. This includes:<\/p>\n

If you tell a third party that you would like to receive marketing communications from Villa dei Venti, they will securely transfer your contact details and marketing preferences to us.<\/p>\n

If you book one of our holidays through a third party travel agent, certain personal data (as applicable to your booking, such as your name, date of birth or any special requirements you have) will be passed to us to provide the services you have requested\/booked.<\/p>\n

If you complete any of our customer feedback questionnaires\/surveys, the information you provide will be processed by us accordingly.<\/p>\n

Where is your data stored and who it\u2019s shared with:<\/h5>\n

Your personal data is held on a combination of our own systems and systems of the suppliers we use to provide our services. Read more below:<\/p>\n

When you give your personal data to us, some of the personal data you provide will need to be given to and processed and stored by relevant third parties. These third parties include:
\nour technology and data management partners who help us to administer the services we provide;<\/p>\n

our travel partners, so that they can provide you with the arrangements and assistance you require.<\/p>\n

Some of these third parties may be based outside of the European Economic Area (\u201cEEA\u201d). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the Malta and the EEA. We aim only to transfer your data to third parties outside of the EEA where either:<\/p>\n

(a) your personal information will be subject to one or more appropriate safeguards set out in the law, if you\u2019d like more information about our safeguards, please contact us. These safeguards might be the use of standard contractual clauses in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US \u2018Privacy Shield\u2019 scheme); or<\/p>\n

(b) the transfer is necessary to enable your contract to be performed.<\/p>\n

In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the Malta and in other countries, such as those responsible for immigration, border control, law enforcement, security and anti-terrorism. Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity.<\/p>\n

We may pass your data to relevant third parties.<\/p>\n

How do we use your information when providing our services to you:<\/h5>\n

In order to provide our services to you, we use the information we hold in a number of different ways. We process your information either because it is necessary for us to do so as part of a contract you enter into, or because we have a legitimate business reason for doing so. Read below for further information:<\/p>\n

The following activities are carried out by us using your personal data because it is necessary in relation to a contract which you have entered into or because you have asked for something to be done so you can enter into a contract;<\/p>\n

Administering your booking internally and communicating your booking externally with our suppliers, to ensure the services you have requested are arranged;<\/p>\n

To communicate with you regarding your booking or any other purchase, including sending booking confirmation and documents;<\/p>\n

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interest as a business to do so:<\/p>\n

To improve customer experience.<\/p>\n

To allow you to participate in interactive features of our Sites, when you choose to do so.<\/p>\n

To ensure that content from our Sites, and booking systems is presented in the most effective manner for you and for your computer;<\/p>\n

To notify you about changes to our service;<\/p>\n

To protect our business against financial loss;<\/p>\n

For debt collection or credit vetting;<\/p>\n

For payment card and booking verification (including using Google reCAPTCHA on some of our Sites to ensure only genuine customer bookings are made).<\/p>\n

To maintain a safe and secure environment and prevent and detect criminal activity;<\/p>\n

Using CCTV in our premises.<\/p>\n

To promote our business, improve our products and services;<\/p>\n

To send marketing correspondence about products and services similar to those you have previously bought from us. You can opt out and object to our sending you electronic marketing information and this option will be included in every marketing message we send you. See the section \u2018When and how do we use your information for marketing for more information\u2019.<\/p>\n

To contact you if you make an enquiry with us on our website but do not complete a booking to check if there was a problem or you need any assistance to book;<\/p>\n

For internal research\/analysis to improve the quality of our Services, the products we offer and new products we are developing by:<\/p>\n

Inviting customers to take part in surveys or customer\/business discussion groups;<\/p>\n

Using aggregated customer data to make informed decisions based on analysis of customer booking or other purchase trends and behaviours.<\/p>\n

To promote our business, brands and products and measure the reach and effectiveness of our campaigns;<\/p>\n

To contact you with targeted advertising delivered online through social media and other platforms operated by other companies. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us;<\/p>\n

To obtain more information about you by sharing your personal information with technology companies or platforms who may also hold information about you and can match their records with ours. We\/these companies may use cookies to match the personal information each of us hold about you (refer to our Cookies Policy).<\/p>\n

We use this information in two ways:<\/p>\n

We identify links between your attributes and your behaviours and market to others with the same attributes, in our direct marketing campaigns and through targeted advertising delivered through our Sites or third party platforms including social media channels.<\/p>\n

We tailor and personalise our interactions with you to make them more relevant to your interests. These interactions include your journey around our Sites and the content that appears on it and marketing communications we send or show to you in our direct marketing campaigns and through online targeted advertising described in the paragraph above. Please see \u2018How we personalise marketing for you\u2019 for more information;<\/p>\n

To support any potential company sale or acquisition:<\/p>\n

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.<\/p>\n

We may use and process your personal information as set out below where we consider that it is in your vital interests that we do:<\/p>\n

To assist you or arrange for assistance to be provided to you by third parties either in the event of an incident or emergency.<\/p>\n

We may use and process your personal information as set out below where we have your consent to do so:<\/p>\n

To assist you or arrange for assistance to be provided to you by third parties where you have special requirements in relation to special categories of personal data (please refer to the section: \u2018What types of personal data do we collect about you and why do we collect it\u2019).;<\/p>\n

To send marketing correspondence about our products and services where we have asked for your permission to do so. See the section \u2018When and how do we use your information for marketing for more information\u2019.<\/p>\n

We and third parties acting on our instructions, such as external law firms and their employees, may use and process your personal information as set out below where there is a legal requirement for us to do so:<\/p>\n

For resolving complaints, dealing with disputes and legal proceedings. This might include contacting you proactively if we need to resolve any issues you may be experiencing or have experienced with a booking or other purchase;<\/p>\n

When and how do we use your information for marketing:<\/h5>\n

To find out more about our marketing communications, including when and how we may contact you and how you can opt out of marketing, please read more below:<\/p>\n

If you have made an enquiry or purchase on our Sites, or contact centre, your personal data may be used by us in the ways the law allows, to contact you by post, electronic means (e-mail or text message) and\/or by phone with information and offers relating to products or services that you can book\/purchase from Villa dei Venti. We will only do this if you did not opt out of such marketing at the point where we collected your contact details.<\/p>\n

If you have not made an enquiry or purchase, we will only send you information and offers by e-mail or text message if you sign up (opt in) to receive such marketing, either directly through us or by telling a third party that you would like to receive marketing from us.<\/p>\n

The type of products and services that can be booked\/purchased through Villa dei Venti are shown in the table below. You will only receive marketing communications about those which we think are relevant to you:<\/p>\n

Travel and travel related services from our company<\/p>\n

Third party products services which you can book through us<\/p>\n

Holidays and travel arrangements from Villa dei Venti website<\/p>\n